We respect our customer's right of getting the highest quality services possible. If you decide you're not 100% satisfied within the first 30 days of your purchase of any one one-time, monthly or annual service subscription, simply cancel your service within that time, as described below, request a refund under this limited guarantee and you'll receive a refund of your purchase price, less any charges for additional services and a processing fee (if applicable), all of which are non-refundable. The 30-day limited money back guarantee is limited to one purchase per customer and per account. You may cancel anytime within the first 30 days of when the initial order was placed by calling 1-647-2971260. To receive any refund under this guarantee, you must request a refund when you call in to cancel.
The processing fees for cancellation of one-time or monthly service subscription will be: $36.99. A processing fee of $49.99 will be charged for the cancellation of any annual service subscription.
Refunds will not be applied to accounts that are past-due or for accounts that are cancelled before the conditions for payment of the Refund are met. Refunds will only be made to the name, address, and credit card account on file. No Refund will be issued for accounts that are terminated by MAGAL IT CONSULTING in accordance with the Term of Use.
You may also return your merchandise within thirty (30) days of purchase and obtain a full refund of the original purchase price of the product, excluding any shipping and handling charges.
Returned merchandise must be in unused condition and in the original packaging material with all the original components (i.e. manuals, cables, batteries, etc.) or a handling fee of 20% will apply. (Supplies and consumable merchandise will not be accepted for return if the packaging has been opened)
If you need to return your merchandise, please contact firstname.lastname@example.org. We will respond to all requests within 72 hours during our standard business hours.
Please ensure to provide the following information when contacting us:
- Your order confirmation number
- The merchandise you are returning
- The reason for your return
- The condition of your product – (are all accessories included, packaging open or unopened, etc.)
We will provide you with a Return Merchandise Authorization number (“RMA”) which must be clearly marked on the outside of the box containing the returned merchandise. The RMA will expire within 14 days of issuance, so please ensure that it is returned within that time frame.
Returned merchandise must be shipped prepaid and we recommend you return product using a service that provides tracking documentation and insurance. MAGAL IT CONSULTING is not responsible for return packages that are lost or damaged in transit and therefore a refund will not be issued.
When your return has been received and inspected, MAGAL IT CONSULTING will process your refund. Please allow for 5-8 business days from the receipt of your return for your refund to be processed.
Refunds are only valid on the following:
- Distant consultations
- On-site consultations
- Advisory support of Executives
- Merchandise sold over our e-Store
Refunds do not apply to any system and website set up fees, product distribution fees, to charges for software development and customization, website upgrade and design services and other non-subscription based services.
Other restrictions may apply.